Four Roots Landscape LLC values your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information may be collected when you visit our website or purchase rugs from our store, how that information is used, and the choices available to you.

1. Information We Collect

Depending on how you interact with our website, we may collect the following types of information:

  • Contact details: Your name, email address, phone number, and billing or shipping address.
  • Order information: Products purchased, order history, delivery details, and return or refund requests.
  • Payment information: Transaction details and payment status processed through our payment providers.
  • Customer communications: Messages, questions, feedback, and other information you provide when contacting us.
  • Technical information: Browser type, device information, IP address, website activity, and related diagnostic data.
  • Cookie information: Data collected through cookies and similar technologies used to operate and improve the website.

Please avoid sending sensitive payment credentials through ordinary email or customer service messages.

2. How We Use Your Information

We may use collected information to:

  • Process orders for rugs and related products.
  • Arrange shipping, delivery notifications, and order updates.
  • Respond to questions and customer service requests.
  • Handle returns, refunds, cancellations, and payment concerns.
  • Maintain website functionality and improve the shopping experience.
  • Detect suspicious activity, reduce fraud, and protect our business and customers.
  • Send promotional communications where permitted by law and subject to your preferences.
  • Meet applicable legal, accounting, tax, and regulatory obligations.

3. Payments and Transaction Security

Payments may be handled by third-party payment processors. These providers process payment information according to their own privacy and security practices. We may receive limited transaction details, such as payment confirmation, transaction status, or information needed to manage an order.

We take reasonable measures to protect information under our control. However, no website, electronic transmission, or storage method can be guaranteed completely secure.

4. When Information May Be Shared

We do not treat customer information as public information. We may share relevant data with trusted service providers when necessary to operate our store, including:

  • Payment processors and financial service providers.
  • Shipping companies and delivery partners.
  • Website hosting, technical support, and security providers.
  • Customer service and order-management service providers.
  • Professional advisers or government authorities when legally required.

Service providers should receive only information reasonably needed to perform their relevant functions. We may also disclose information when necessary to protect legal rights, investigate fraud, or address security concerns.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to remember preferences, maintain shopping cart functionality, understand website traffic, and improve performance.

You can manage cookies through your browser settings. Disabling certain cookies may affect parts of the website, including shopping or checkout features. For more information, please review our Cookie Policy.

6. Marketing Preferences

Where permitted, we may use your contact information to share product updates, store announcements, or promotional messages. You can opt out of marketing emails by using the unsubscribe option included in the message, where available.

Even if you opt out of promotional communications, we may still send essential messages concerning purchases, shipping, refunds, security, or other service-related matters.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, manage transactions, maintain appropriate business records, resolve disputes, and meet applicable legal requirements.

The retention period may vary depending on the type of information and the reason it was collected.

8. Your Privacy Choices

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information. You may also have rights to object to or restrict particular uses of your information.

To submit a privacy-related request, contact us using the details below. We may need to verify your identity before processing a request, and some information may need to be retained where legally required.

9. Third-Party Websites

Our website may contain links to external websites or services. Those third parties operate under their own privacy policies and practices. Four Roots Landscape LLC is not responsible for the privacy or security practices of websites we do not control.

We encourage you to review the relevant policies before providing information to an external service.

10. Children’s Privacy

Our website is intended for a general shopping audience and is not designed to knowingly collect personal information directly from children where parental consent is required by law. If you believe a child has provided personal information inappropriately, please contact us so the matter can be reviewed.

11. Changes to This Policy

We may revise this Privacy Policy to reflect changes in our business practices, website features, service providers, or legal obligations. Any updated version will be published on this page with a revised “Last Updated” date.

12. Contact Information

For questions about this Privacy Policy or how your information is handled, contact:

Four Roots Landscape LLC
10621 N Campbell St
Kansas City, MO 64155-1543
United States

Email: inquiries@fourrootsco.shop
Phone: 816-283-3253
EIN: 41-3008184