Frequently Asked Questions

Shopping for a rug should feel simple and convenient. Below are answers to common questions about Four Roots Landscape LLC, our products, and the online shopping process.

About Our Products

1. What does Four Roots Landscape LLC sell?

Four Roots Landscape LLC is an online rug store. Customers can browse the available collection and review individual product listings for descriptions, dimensions, materials, and other specifications.

2. How do I choose the right rug size?

Measure the intended area before placing an order. Consider your furniture layout, walking space, and the amount of floor coverage you prefer. Always check the dimensions listed on the individual product page.

3. Will the rug look exactly like the website photos?

We aim to represent products accurately through photographs and descriptions. However, colors and textures may appear slightly different depending on lighting, photography, and your device’s display settings.

4. How should I care for my rug?

Care requirements depend on the rug’s material and construction. Review the product-specific care instructions before cleaning, and test any suitable cleaning product on an inconspicuous area when appropriate.

Orders and Payments

5. How do I place an order?

Browse the available rugs, select your preferred product, review the listing details, and follow the checkout instructions. Confirm your shipping and billing information before submitting your order.

6. How will I know my order was received?

Order confirmation may be sent to the email address provided during checkout. If you do not receive it, check your spam or junk folder. You can contact our team if you need help locating your order.

7. Which payment methods can I use?

Available payment methods are displayed at checkout. Supported options may vary depending on the payment services enabled on our website.

8. What should I do if my payment is declined?

Check your billing information and confirm that your payment method is valid. You may also need to contact your bank or payment provider. If you believe you were charged but did not receive an order confirmation, contact us for assistance.

Shipping and Delivery

9. How long will delivery take?

Delivery times can vary depending on the destination, product availability, shipping service, and carrier conditions. Any estimate provided during checkout or in order communications should be treated as approximate unless expressly guaranteed.

10. Will I receive tracking information?

Tracking information may be provided when available after your order ships. It can take some time for a carrier’s tracking system to display the first update.

11. Can I change my shipping address after ordering?

Contact us as soon as possible if your address is incorrect. We will make reasonable efforts to help, but changes cannot be guaranteed once an order has entered processing or shipment.

12. What if my rug arrives damaged or the wrong product is delivered?

Contact us promptly with your order number and a description of the problem. Photographs of the rug and packaging can help us review the issue and explain the next steps.

Returns, Refunds, and Cancellations

13. Can I return a rug?

Return requests may be eligible within the applicable return period, generally 30 days from delivery, subject to the conditions in our Refund & Returns Policy. Contact us before sending a product back.

14. Who pays for return shipping?

Return shipping responsibility depends on the reason for the return and the circumstances of the order. Please contact us for instructions before arranging a return.

15. How long do refunds take?

Once a return or refund is approved, the refund is generally issued to the original payment method. Processing time may vary by payment provider or financial institution.

16. Can I cancel an order?

Contact us immediately if you want to cancel. Cancellation may be possible before fulfillment or shipment begins, but it cannot be guaranteed once processing is underway. Orders already dispatched are generally handled through the return process.

Customer Support

17. How can I contact Four Roots Landscape LLC?

You can contact us using the following details:

Email: inquiries@fourrootsco.shop
Phone: 816-283-3253

Address: 10621 N Campbell St, Kansas City, MO 64155-1543, United States.

18. What are your customer service hours?

Our customer service hours are Monday through Friday, 9:00 AM–5:00 PM EST. We are closed on weekends. Messages received outside these hours may be reviewed on the next business day.

19. Where can I find more information about store policies?

Please review the relevant Privacy Policy, Shipping Policy, Payment Policy, Cancellation Policy, Refund & Returns Policy, and Terms & Conditions available on our website.

20. What if my question is not answered here?

Contact us by email or phone with your question. If it concerns an existing order, include your order number so our team can assist you more effectively.