At Four Roots Landscape LLC, we aim to make ordering rugs online straightforward, from checkout to delivery. This policy explains how orders are prepared, shipped, tracked, and handled if a delivery issue occurs.

Order Processing and Preparation

Once an order has been submitted, the details and payment may be reviewed before processing begins. Processing time can vary depending on product availability, order volume, and any additional verification required.

Please ensure that your shipping information is accurate at checkout. Incorrect or incomplete addresses may cause delays, delivery complications, or additional charges.

An order confirmation does not necessarily mean the package has already been shipped.

Shipping Availability and Charges

Shipping destinations, available delivery services, and applicable charges will be shown during checkout when available. Shipping costs and options may vary based on the delivery address, package dimensions, order contents, and service availability.

Any shipping promotion or free-shipping offer will be subject to the terms displayed when the order is placed.

Estimated Delivery Times

Delivery estimates, where provided, are approximate and may vary depending on the destination, carrier operations, weather, holidays, and other circumstances beyond our control.

A delivery estimate is not a guaranteed arrival date unless expressly stated otherwise. Delays may occasionally occur after a package has left our facility.

Packaging and Rug Handling

Rugs may be folded, rolled, or packaged according to their material, size, construction, and shipping requirements. Packaging and handling methods can differ between products.

When your order arrives, unpack it carefully and review the rug before use. Temporary creases or changes in appearance from packaging may occur with some rugs. Follow any care or setup instructions supplied with your product.

Shipment Confirmation and Tracking

Where tracking is available, shipment details may be sent to the email address provided at checkout. Tracking information may take some time to appear or update after the carrier receives the package.

If you have not received tracking information or your tracking status appears delayed, contact us with your order number so we can review the available details.

Address Changes and Delivery Issues

If you need to correct your shipping address, contact us as soon as possible. We will make reasonable efforts to assist, but changes cannot be guaranteed once an order has entered processing or has been handed to a carrier.

If a package is delayed, marked as delivered but cannot be found, or appears to have been delivered to the wrong address, please contact us promptly. We may ask you to confirm your shipping details and provide relevant tracking information.

Damaged or Incorrect Deliveries

Please inspect your order when it arrives. If the package or rug appears damaged, or you receive a product different from the one ordered, contact us with:

  • Your order number.
  • A brief description of the issue.
  • Clear photographs of the rug and packaging, where applicable.

Please retain the packaging until the issue has been reviewed. Our team will assess the information and explain the next steps under the applicable return or refund policy.

Undeliverable Packages

A package may be returned to the sender if the address is incomplete, delivery attempts are unsuccessful, or the carrier cannot complete delivery. If this occurs, contact us to discuss the available options. Additional shipping costs may apply where permitted and applicable.

Questions About Shipping

For assistance with an order or delivery, contact Four Roots Landscape LLC:

Email: inquiries@fourrootsco.shop
Phone: 816-283-3253

Mailing Address:
Four Roots Landscape LLC
10621 N Campbell St
Kansas City, MO 64155-1543
United States

We will review your inquiry and provide assistance based on the details available for your order.