Clear photographs if the product is damaged, defective, or different from what you ordered.<\/li>\n<\/ol>\nOur team will review the information and explain whether the return can be accepted, along with the next steps.<\/p>\n
Please do not ship a return until you receive instructions from our team.<\/strong> Sending a product to an unapproved address may delay the process.<\/p>\n3. Damaged, Defective, or Incorrect Products<\/h2>\n
If your rug arrives damaged, has a manufacturing defect, or differs from the item you ordered, contact us as soon as reasonably possible after delivery.<\/p>\n
Please provide photographs showing the issue and the packaging, where applicable. Keep the product and packaging until we have reviewed your request.<\/p>\n
Depending on the circumstances and applicable requirements, possible resolutions may include a replacement, return, repair where appropriate, or refund.<\/p>\n
4. Change-of-Mind Returns<\/h2>\n
If you decide that a rug is not right for your space, you may contact us to request a return within the applicable return period.<\/p>\n
Change-of-mind returns must meet the eligibility requirements above. Unless otherwise required by law or agreed in writing, customers may be responsible for return shipping costs for these requests.<\/p>\n
Rugs should be handled carefully during inspection. Products returned with damage, excessive use, or missing components may require further review before a refund is approved.<\/p>\n
5. Return Shipping and Packaging<\/h2>\n
Once a return is authorized, follow the instructions provided by our team.<\/p>\n
\n- Package the rug securely to help prevent damage during transit.<\/li>\n
- Use the approved return destination and shipping method.<\/li>\n
- Keep your return tracking details and proof of shipment.<\/li>\n
- Contact us if the product is too large or difficult to package using the original materials.<\/li>\n<\/ul>\n
Return shipping arrangements may differ depending on the size of the rug, the reason for the return, and the delivery location. We will explain any applicable shipping responsibility when reviewing your request.<\/p>\n
6. Refund Review and Processing<\/h2>\n
Refunds are not considered approved simply because a return request has been submitted. We may need to review the product’s condition and confirm that the return meets the applicable requirements.<\/p>\n
Once a refund is approved, it will generally be issued to the original payment method unless another arrangement is permitted and agreed upon.<\/p>\n
We aim to initiate approved refunds within 7 business days after the return has been received and approved<\/strong>, where applicable. Your bank or payment provider may require additional time to display the funds.<\/p>\nThe final amount may be affected by any applicable deductions disclosed under this policy or permitted by law.<\/p>\n
7. Exchanges<\/h2>\n
If you would prefer a different rug, contact us to discuss the available options. Exchanges depend on product availability and approval.<\/p>\n
If a direct exchange is unavailable, we may advise you to follow the return process and place a separate order for the preferred product.<\/p>\n
8. Orders Cancelled Before Shipment<\/h2>\n
If you wish to cancel an order that has not shipped, please refer to our Cancellation Policy. Once an order has been dispatched, the return process described here may apply instead.<\/p>\n
9. Items That May Not Qualify for Return<\/h2>\n
A return may be declined where permitted by law if a product:<\/p>\n
\n- Has been used or damaged beyond reasonable inspection.<\/li>\n
- Has been altered, improperly cleaned, or handled contrary to its care instructions.<\/li>\n
- Is missing important components or identifying information.<\/li>\n
- Falls under a clearly disclosed return exclusion.<\/li>\n<\/ul>\n
These conditions do not remove any rights you may have under applicable consumer protection laws.<\/p>\n
10. Contact for Returns and Refunds<\/h2>\n
For help with a return, refund, or product concern, contact:<\/p>\n
Four Roots Landscape LLC<\/strong>
\nEmail: inquiries@fourrootsco.shop<\/a>
\nPhone: 816-283-3253<\/p>\nAddress:<\/strong>
\n10621 N Campbell St
\nKansas City, MO 64155-1543
\nUnited States<\/p>\nPlease include your order number in all communications about an existing purchase.<\/p>\n","protected":false},"excerpt":{"rendered":"
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