A brief explanation of your request, if applicable.<\/li>\n<\/ul>\nSubmitting a cancellation request does not automatically mean the order has been cancelled. Please wait for confirmation from our team.<\/p>\n
When Can an Order Be Cancelled?<\/h2>\n
Before fulfillment begins:<\/strong> If your order has not entered processing, packing, or shipment preparation, we will make reasonable efforts to cancel it.<\/p>\nDuring processing:<\/strong> Once preparation has begun, cancellation may no longer be possible. We will review the order status and advise you of the available options.<\/p>\nAfter shipment:<\/strong> Orders that have already been dispatched generally cannot be stopped through our standard cancellation process. If the package is in transit or has been delivered, please refer to our Refund & Returns Policy for information about requesting a return.<\/p>\nBecause processing times can vary, we recommend submitting cancellation requests immediately after noticing an error or change of plans.<\/p>\n
Refunds for Approved Cancellations<\/h2>\n
If a cancellation is approved and payment has already been collected, the applicable refund will generally be issued to the original payment method.<\/p>\n
The time it takes for the refund to appear depends on the payment provider or financial institution. Any refund will be handled in accordance with applicable law and our refund procedures.<\/p>\n
If an order is cancelled before payment is captured, a refund may not be necessary. Temporary payment authorizations, if any, may be released according to your bank or payment provider’s procedures.<\/p>\n
Changes to an Existing Order<\/h2>\n
If you need to change a delivery address, contact information, or product selection, please contact us promptly.<\/p>\n
We cannot guarantee that changes can be made after an order has entered processing or fulfillment. If the requested change cannot be accommodated, you may ask whether cancellation is still available.<\/p>\n
Orders Cancelled by Four Roots Landscape LLC<\/h2>\n
In certain circumstances, we may need to cancel an order, including situations involving product unavailability, payment authorization problems, incorrect pricing or listing information, suspected unauthorized transactions, or delivery limitations.<\/p>\n
If payment has already been collected for an order that we cancel, the applicable refund will be arranged. We will provide relevant information using the contact details associated with the order where reasonably possible.<\/p>\n